I was born in Philadelphia, Pa. In 1977 I moved to the West Coast to Los Angeles, CA, where I resided for 23 years. The last 10 years there I worked for Federal Express. I moved to Las Vegas in January of 2000. After a few years, I worked for Nextel Partners for 6 years. When Nextel was acquired by Sprint, I landed at Zappos.com on May 7, 2007.

I have worked in the customer service field for over 25 years. I started in the call center at Zappos on the Customer Loyalty Team. I was a customer loyalty representative, assisting customers on the phone. I loved helping others and for the next 3 years, I took a journey of growth and learning within the company. I learned different skills that expanded my knowledge of the company. After my training, I went on to get my Certification as a Certified Professional Coactive Coach (CPCC), at CTI as well.

In December, 2009, Zappos's original coach left the company to move back to the Bay area in California. After 3 years with the company, I was promoted to Life/Goals Coach for Zappos. I received my training at CTI, The Coaches Training Institute in San Raphel, Ca. After my training, I went on to get my Certification at CTI as well.

After 8 amazing years at Zappos, the last 5 of which I coached all team members at every level, I left the Zappos to launch my own coaching, consulting and speaking company. I want to share my passion for coaching others to discover their higher purpose and how to remove obstacles that are in their way!

Augusta Scott, CPCC CEO & Founder